Database upgrade stalls after software update

Hi Larry. I’m so sorry to hear about the trouble you are having. Sounds like for some reason the data migration is failing at a very early stage. There are a few things you can try…

1. Depending on your number of sheets and system setup, just trying to temporarily provide more memory during the migration can possibly solve the issue if it’s trying to hog too many resources for whatever reason. A quick possible fix is to try increasing the memory limit even further to, for example…

define( 'WP_MEMORY_LIMIT', '2048M' );

Then in the admin, re-run the migration by going to Sign-up Sheets > Settings > Advanced… and then click the “Re-run Data Migration” button.

2. Determine if any errors are being thrown when you try and re-run the migration (by clicking the button in the previous step). You can do this by enabling WP_DEBUG in your wp-config.php and checking the debug.log file (if one is created) or by tracking down your server’s PHP error log. In both logs you will want to look for any errors referring to “sign-up-sheets”. You can enable WP_DEBUG by adding the below code to your wp-config.php file. Note that you will want to turn this off again on the server if it’s live as it should not be enabled regularly.

define( 'WP_DEBUG', true );

If you find any errors, please send over the details so I can try and debug further.

3. Check the log at wp-content/dlssus-migrate.log and sent over the contents

4. Can you also send over the content of the “System Information” box in your admin under Sign-up Sheets > Help

For any info you need to send, you can reply and select the “Set as private reply” checkbox before submitting if it contains information that shouldn’t be visible to the public.